Returns & Refunds

Start a return request

Contact our team within 7 days of delivery with your order number, the item you want to return, and the reason for your request.

Before you send anything

• Keep the product and its original packaging available while your request is reviewed.
• Send photos if the item arrived damaged, incorrect, or defective.
• Do not ship an item back until you have received return instructions.
• Eligibility, exclusions, refund method and timing follow Aureev's published Refund & Return Policy.

Refund updates

Once a return is approved and processed, our team will explain the applicable refund steps. Any payment processing time can depend on the payment provider.