If you need to change your order, contact Aureev Support as soon as possible. Changes may not be possible once the order has been processed or shipped.

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Delivery Help

Shipping & Delivery

Where does Aureev deliver?

Aureev delivers across India, subject to serviceability of the delivery address.

How long does delivery take?

Delivery time can vary depending on your location, product availability and courier service. Your tracking information will provide the latest shipment updates.

How can I track my shipment?

Once your order has been shipped, tracking information will be provided when available. You can use the Track Order option to check the latest status.

My order is delayed. What should I do?

Courier delays can sometimes occur due to weather, high order volumes, holidays or other logistical reasons. If your order appears delayed, please contact our support team with your Order ID.

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Pay on Delivery

Cash on Delivery (COD)

Is COD available?

COD availability depends on the delivery location and order eligibility.

What happens after placing a COD order?

Your order will be processed after the required order verification. Once shipped, you can track its delivery status.

Can I refuse a COD order?

Please avoid refusing an order after it has been dispatched. If you need to cancel an order, contact our support team as early as possible.

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Payment Help

Payments

What payment methods are available?

Available payment methods are shown during checkout and may include online payment and Cash on Delivery, depending on your order and location.

My payment was deducted but my order was not confirmed.

If money was deducted but your order was not confirmed, please contact Aureev Support with your payment details and any available transaction/reference information.

🔐 Please do not share your password, OTP, card PIN, CVV or other confidential information with anyone.

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Return Assistance

Returns & Refunds

How do I request a return?

Please review our Refund & Return Policy to check whether your order is eligible for a return.

If eligible, contact Aureev Support with your Order ID and the reason for your return.

I received a damaged or wrong product.

Please contact us as soon as possible after delivery and provide your Order ID along with clear photos/videos of the product and packaging if requested.

When will I receive my refund?

Refund processing time depends on the return verification and the payment method used. Once approved, the refund will be processed according to our Refund & Return Policy.

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Order Changes

Order Cancellation

Can I cancel my order?

Cancellation may be possible if the order has not yet been processed or shipped.

Contact Aureev Support as soon as possible with your Order ID.

Once an order has been shipped, cancellation may no longer be possible.

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Account Security

Account & Privacy

Aureev takes reasonable steps to protect customer information.

Never share your password, OTP, card PIN, CVV or other confidential payment information with anyone claiming to be Aureev Support.

For more information, please read our Privacy Policy →

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NEED MORE HELP?

Contact Aureev Support

Still need help? Our support team is here to assist you. When contacting us, include your order information and relevant details so we can understand your request faster.

aureevstore@gmail.com

✓ Order ID ✓ Registered Email / Phone ✓ Issue or Request ✓ Relevant Photos / Videos

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Thank you for shopping with Aureev ❤️

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