Refund & Return Policy

A product may be eligible for a return or replacement if:

• The product is damaged when received
• The product is defective
• The wrong product was delivered
• The product is missing essential parts or accessories
• The product does not match the product ordered, subject to verification

Please contact Aureev within 7 days of delivery if you believe your order qualifies for a return or replacement.

Certain products may not be eligible for return due to their nature, including products that:

• Have been used, damaged, altered, or washed after delivery
• Are missing original packaging or accessories
• Are personalized or customized, where applicable
• Are identified as non-returnable on the product page
• Cannot reasonably be returned for hygiene, safety, or other lawful reasons

Any product-specific return restrictions will be displayed on the relevant product page where applicable.

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

We may request:

• Your order number
• Photographs or videos of the product
• Photographs of the packaging
• A description of the issue

This information helps us investigate the issue and determine the appropriate resolution.

To request a return, contact Aureev at:

Email: aureevstore@gmail.com

Once an approved return is received and inspected, we will notify you about the outcome.

If approved, the applicable refund will be processed through the appropriate payment method or payment provider.

Where appropriate and subject to product availability, Aureev may offer a replacement instead of a refund.

If the replacement product is unavailable, we may provide another appropriate resolution.

For eligible returns caused by a damaged, defective, incorrect, or otherwise qualifying product, Aureev may arrange or reimburse reasonable return shipping costs as applicable.

For other returns, return shipping costs may be the customer's responsibility where permitted by applicable law and the product's stated return terms.

If you wish to cancel an order, contact us as soon as possible.

Cancellation may not be possible once an order has been processed or shipped.

Where cancellation is accepted, any applicable refund will be processed through the relevant payment method.

If an approved refund has been issued but has not appeared in your account, please first check with your bank or payment provider.

If the issue continues, contact Aureev using the information below.

For return or refund requests, please contact Aureev: